Refund policy

Return & Refund Policy

Effective Date: 10 July 2026

At Cartify, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, manuals, and accessories.

  • Include proof of purchase or a valid order number.

Returns that do not meet these conditions may not be approved.

2. Return Timeframe

You may request a return within 7 days from the date your order is delivered.

Once your return request is received, our team will review it and provide further instructions for the return process.

3. Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed using your original payment method whenever possible.

  • Refunds will be issued within 24-48 hours after the returned item has been inspected and approved.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If Cash on Delivery (COD) was used, refunds may be processed via bank transfer, UPI, or another agreed payment method after verification.

4. Exchanges

If you receive the wrong item, a damaged product, or a defective item, you may request an exchange within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer:

  • A refund,

  • Store credit, or

  • An alternative product of equal value.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days  of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange an appropriate resolution, such as a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products that have been opened or used

  • Beauty and skincare products with broken safety seals

  • Gift cards

  • Downloadable or digital products

  • Clearance, final sale, or promotional items (unless defective)

  • Products damaged due to misuse, negligence, or improper handling by the customer

Additional exclusions may apply where required by law or for health and safety reasons.

7. Return Shipping Costs

If the return is due to:

  • A damaged, defective, or incorrect item, Cartify will bear the return shipping cost.

  • A change of mind or other customer-related reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Any applicable return shipping fees will be communicated before the return is processed.

8. Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the standard return process, if eligible.

Refunds for cancelled prepaid orders will be processed within 24-48 hours.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account or payment method again.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue persists, please contact us at bableesingh35@gmail.com, and we will be happy to assist you.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

[Cartify]

Email: [bableesingh35@gmail.com]

Customer Support Hours: [10-7 PM]

Our team is committed to resolving your concerns promptly and ensuring you have a positive shopping experience.